SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of atrivon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of atrivon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After extensive research, I chose the P5000 for its exceptional features and haven't looked back. Its ability to charge via solar power efficiently is a game-changer for my outdoor adventures. The variety of output ports has made it incredibly versatile, and the UPS feature adds an extra layer of reliability. A solid choice for anyone in need of a powerful and dependable power station.
The P5000 Power Station has revolutionized how we camp. Being able to efficiently solar charge and power everything from lights to a portable fridge has made our camping trips more enjoyable. The built-in safety features give me peace of mind, knowing our gadgets are protected while charging. This power station is a must-have for outdoor enthusiasts. For anyone living in areas with unreliable power, this power station is also a lifesaver. It's not just about the convenience; it's about continuity. Keeping the fridge running, the lights on, and devices charged during prolonged outages has made it invaluable to my family.
Living in an area prone to power outages, the P5000 Power Station has been a godsend. Its smart UPS function seamlessly kicks in during outages, ensuring our essential devices remain powered. The sheer capacity and power output have made it an indispensable tool for my family. It's also incredibly user-friendly, which is a big plus.
Eco-friendly and powerful. Love the solar charging feature! Good for the planet.
As someone who enjoys remote camping, the P5000 Power Station has been a game-changer. It's like carrying a mini power grid to the wilderness.
The eco-friendly aspect of the P5000, with its efficient solar charging, aligns perfectly with our goal to live more sustainably. It charges quickly, powers all our gadgets, and the battery longevity is remarkable. It's reassuring to have such a powerful and environmentally conscious power solution at home.
Impressed with the P5000's power and capacity. It's become an essential part of my emergency kit. Five stars!
The solar charging capabilities allow me to extend my trips without sacrificing comfort or connectivity. It's an essential piece of gear for any outdoor enthusiast.
The P5000 Power Station's heavy-duty construction and robust performance have made it the centerpiece of my outdoor gear. Whether I'm camping, tailgating, or just needing backup power at home, it delivers consistently. The solar charging feature is not just convenient; it's a game-changer for maintaining power independence.
Super impressed with the P5000's performance. It's become an essential part of my outdoor gear.
So glad with my purchase. The P5000 keeps all my essentials running smoothly during outages.
This power station has been a godsend for my off-grid adventures. It's like carrying a mini power grid wherever I go. The solar charging feature means I can stay powered up even in the remotest locations. An absolute essential for any outdoor enthusiast.