SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of atrivon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of atrivon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great for rugged outdoor use!
In the world of studio photography, every detail matters, and this tripod head has proven to be an invaluable asset. Its geared mechanism facilitates micro-adjustments that are essential for getting the perfect angle and composition. The quick release plate is a time-saver, allowing me to switch between different camera setups swiftly. Its durability and ease of use have made it a staple in my studio setup, contributing significantly to the efficiency and quality of my work.
The geared mechanism of this tripod head provides unparalleled stability, making it essential for capturing those long-exposure shots. Its ability to make minute adjustments easily has greatly enhanced the sharpness and clarity of my photos.
Perfect for capturing dynamic action shots with its reliable and precise adjustments.
Quick setup, saves so much time!
The quick release plate is a standout feature for me. It allows for quick transitions between shots, which is crucial during dynamic shooting scenarios. This efficiency has made my work much easier and enjoyable.
Perfectly stable and easy to adjust!🌟
This tripod head’s robust aluminum build and precise control mechanism have been excellent for my wildlife photography, ensuring steady and clear shots in various environments.
The user-friendly design is a standout. It's so easy to operate, making my photography sessions smooth and hassle-free.
I’m an amateur astronomer and photographer. So the stability and precision this tripod head offers are phenomenal. It’s perfect for celestial photography, where minute adjustments are needed to track stars and planets. The smooth mechanism and durable construction mean I can set up for long observation sessions without worrying about equipment failure.
Superb precision, highly recommend!
Its quick release plate is incredibly convenient, making camera switches seamless and fast. This tripod head is an essential tool for my event photography.
Offers fine-tuning precision, essential for detailed macro photography shots.
Perfect for precision shots!📸
I've used many tripod heads, but this one stands out for its enhanced stability and smooth adjustments. It’s perfect for capturing dynamic scenes without worry. The universal compatibility means I can use it with all my cameras, which is a huge plus. The durability and build quality are evident from the first use, and it has held up brilliantly against the demands of frequent use. I’m thoroughly impressed with its performance and ease of use.
The geared mechanism of this tripod head provides exceptional stability, perfect for long exposure shots. It's transformed my night photography sessions.
Love the universal compatibility! It fits all my DSLRs, which makes it a versatile piece in my photography kit.